Onboarding Guide

Retailer Account Setup and Procedures

*Onboarding process when customizations are needed*

For more information: contact your account representative, or email hi@101chaos.com

To get started, choose an eligible paid subscription. This subscription grants you access to our success team and help center resources.

Retailer On-boarding Process

Kick off call to:
- Recap goals and establish success criteria
- Review implementation timeline & organization
- Setup schedule for progress calls
- Review training and launch options

Below summarizes some customizations available. The actual list of customizations will be finalized during the planning phase.

Merchandising – Setup products, collections, style templates/models, garment defaults (e.g. jacket canvas type)
Sales – Select sales channels and load costs (to track profitability and to generate retail price)
Measurements – Edit default measurement setup example by loading your own try-on sizes.
Fulfillment – setup supply chain (manufacturers, fabric vendors, any special order routing rules)
Other – business rules, special features (e.g. in-house fabric development, custom fulfillment process)

If you decide to integrate your Chaos account with external systems then our integration team handles this setup to ensure everything works smoothly.

We have a variety of ways for you and your team to learn how to use Chaos.

Q&A Sessions – During the project, Q&A sessions can be included in the scheduled meetings as needed.
Remote Training – Up to 2 group training sessions will be scheduled to ensure all your users are properly trained.
Online Training resources – This includes Quick Start Guide and Demo videos

On-site Go Live Support – Your Chaos onboarding project manager can visit a location designated by you to provide on-site go live support to include group training, one-on-one training, and other support. This is billed separately.

*Ongoing support is available via email, phone, in-app help, and online.